This page is used exclusively for providing troubleshooting and informational articles about Koala Wallet and Kadena. In case you don't find a solution to a problem, you can also submit requests for one-on-one direct contact with official support agents.
Even though this page is accessible from the Support section inside Koala Wallet, this website is a separate service, not connected to your wallets in any way. When setting up an account to manage your support requests, you should not use the same password used to make transactions in the wallet. You don't have to use the same email address used on your phone.
Koala Wallet supports your privacy. Support agents cannot see your balances, addresses or any other wallet details. When opening a support ticket, please include the relevant information to help describe your problem. You should never share passwords or Recovery Phrases with anyone, not even with official agents.