A received transaction isn't showing

Some times you may be expecting to receive a transaction in your Koala Wallet, but it doesn't show up. In any situation there's nothing to be worried about. Assets sent to your address are safe and can always be accessed. Please read the cases below when such issues can happen, and what you can do to fix it.

Unconfirmed transaction

Transactions will only show up in the app after they confirm on the blockchain. If you're expecting to receive funds, please make sure that the transaction has confirmed (check your favorite block explorer).

Cross chain transactions can take a few minutes to complete, and on top of that some wallet apps require that the sender perform extra actions.

If you're withdrawing from an exchange, they may require extra verification via email, SMS, etc. Even after the withdrawal shows on their page as "approved" it's common for exchanges to delay withdrawals.

Slow refresh

The connection between your device and our servers may just be slow. To force a refresh of your balances, swipe down on Koala Wallet's main screen. To force a refresh of the transactions inside a specific asset's wallet, open it first, then swipe down the same way.

Connection problems

In case of worse connection problems between your device and our servers, new transactions may fail to appear after a refresh, even if the "offline" message isn't visible at the top of the screen. First of all, make sure that you're running the latest version of the app available on the app store. Newer versions may have more stable connections. If the problem persists, try changing WiFi / 5g connections, switching a VPN on or off, and restarting your device.

Mining rewards

If you are mining directly into your Koala Wallet's address, it's normal if the reward transactions doesn't appear in your wallet's history. Don't worry. If you force a balance refresh the value will update accordingly, and your funds will be usable as usual. Future updates will improve the visibility of more transaction types.