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Koala Wallet Support Help Center home page Koala Wallet Support
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  1. Koala Wallet Support
  2. Problem Solving

Problem Solving

If you're having any problems with Koala Wallet, you will find the solution here.

Sending and Receiving

  • A received transaction isn't showing
  • Enough total balance for a transaction, but not enough in a single chain
  • Transaction Failed
  • Transaction sent to the wrong address or chain

Backing up and Restoring

  • Getting an error when resetting / restoring / backing up
  • Lost / changed phone, how to restore the wallet?
  • Lost Recovery Phrase, how to get it back?

Other problems

  • List of assets does not load
  • Forgot PIN / password
  • Suggest a feature
  • Bug found in the app
Koala Wallet Support
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