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Koala Wallet Support
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Submit a request
Koala Wallet Support
Problem Solving
Problem Solving
If you're having any problems with Koala Wallet, you will find the solution here.
Sending and Receiving
A received transaction isn't showing
Enough total balance for a transaction, but not enough in a single chain
Transaction Failed
Transaction sent to the wrong address or chain
Backing up and Restoring
Getting an error when resetting / restoring / backing up
Lost / changed phone, how to restore the wallet?
Lost Recovery Phrase, how to get it back?
Other problems
List of assets does not load
Forgot PIN / password
Suggest a feature
Bug found in the app
