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  1. Koala Wallet Support
  2. Problem Solving

Problem Solving

If you're having any problems with Koala Wallet, you will find the solution here.

Sending and Receiving

  • Quai wallet doesn't show balance or transactions
  • Problems when swapping
  • ETH deposits to an exchange keep failing
  • "Address scheme is not supported" error when scanning a QR code
  • "QR refers to a different asset" warning when scanning a QR code
  • I can't send Ethereum ERC20 tokens
See all 13 articles

Backing up and Restoring

  • Getting an error when resetting / restoring / backing up
  • Lost / changed phone, how to restore the wallet?
  • Lost Recovery Phrase, how to get it back?

Other problems

  • App says "offline", balance or assets don't load
  • Forgot PIN / password
  • Suggest a feature
  • Bug found in the app
Koala Wallet Support
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